Straeus

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Terms and Conditions

Effective Date: April 15th, 2025

These Terms and Conditions govern the use of Straeus’ website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by this Agreement. Please read it carefully:

1. Acceptance of Terms

By accessing or using the Straeus’ website, you acknowledge and agree to comply with these Terms and Conditions and all applicable laws and regulations. If you do not agree with these terms, you are not authorized to use the site.

2. Products and Services

Straeus offers performance-driven gear, including but not limited to clothing, apparel, and accessories. Our products are tested for quality and performance, and we strive to deliver them to you of the highest standard. We reserve the right to withdraw, cancel, or modify any services or products without prior notice. All sales are subject to availability.

3. Customer Responsibilities

You agree to:

Provide accurate and complete information during your transactions.
Use our website and products for lawful purposes only, and refrain from engaging in any unlawful, harmful, or offensive behavior.
Abide by our Return and Exchange Policy, shipping guidelines, and any other operational policies.

4. Payment and Transactions

All financial transactions conducted through Straeus are final upon completion. You are responsible for ensuring your payment information is correct and up-to-date. Prices, fees, and shipping costs are subject to change at any time, and any applicable taxes will be added at checkout.

5. Shipping and Delivery

While we strive to meet delivery timelines, we do not guarantee exact shipping times, as they may be subject to delays beyond our control. We are committed to delivering your order with efficiency and transparency. In the event of delays, we will notify you promptly.

6. Liability

Straeus is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products, services, or website. We are also not responsible for any errors or interruptions of our site, or for information that may be outdated or inaccurate.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the intellectual property of Straeus. You may not reproduce, modify, or distribute any of our content for commercial purposes without proper authorization. Unauthorized use of our content is strictly prohibited.

8. User Behavior

Users are prohibited from engaging in:

Unlawful conduct, including fraud, illegal transactions, or unauthorized use of our site.
Harassment, hate speech, or any behavior that creates a hostile environment.
Spam or unsolicited promotions that disrupt the user experience.
Any actions that could damage the reputation or operation of Straeus.

We reserve the right to disable or terminate user accounts involved in such activities.

9. Account Suspension and Termination

We reserve the right to suspend or permanently disable user accounts if we suspect fraudulent activity, abuse, or any violations of our terms. This includes refusal of service and termination of access to any part of the website.

10. Modification of Terms

Straeus reserves the right to amend or update these Terms and Conditions at any time. Changes will be posted on this page, and the "Effective Date" at the top will reflect the most recent update. Your continued use of the website after any such modifications constitutes your acceptance of the updated terms.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Oklahoma without regard to its conflict of law principles.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: support@straeus.com

Return and Refund Policy

Effective Date: April 15th, 2025

At Straeus, we stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a Return and Refund Policy to ensure your experience is hassle-free.

Please read the following terms carefully:

1. Eligibility for Returns

Return Window: You may return products within 30 days from the date of receipt for a full refund or exchange.
Condition of Return: Items must be unused, unworn, and in original condition with all tags attached. Products that have been worn, washed, altered, or damaged will not be accepted for return.
Exceptions: Custom or personalized items, including certain limited-edition products, are not eligible for return.

2. Reasons for Return

You may return items for the following reasons:

Damaged or Defective Products – If your product arrives damaged or defective, please contact us immediately to arrange for a return or replacement.
Wrong Product Received – If you receive an item different from what you ordered, we will arrange for an exchange at no additional cost.
Change of Mind – If you simply change your mind about the product, we’re happy to accept returns, as long as the item is in its original, unused condition.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at orders@straeus.com with your order number and reason for return.
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
Packaging: Please carefully pack the items in their original packaging (if possible) and include all accessories, tags, and documentation.

4. Refund Process

Once we receive your returned item and confirm it meets our return criteria:

Refunds will be processed to your original payment method.
The processing time for refunds may take up to 5-7 business days from the date we receive your return.
Shipping Fees: Please note that original shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or an error on our part.

5. Exchanges

If you wish to exchange an item for a different size or style, please contact us within the return window. Exchanges are subject to availability, and you may need to cover additional shipping charges.

6. Contact Information

If you have any questions or need assistance with your return, please reach out to our customer support team:

Email: support@straeus.com

By placing an order with Straeus Strength, you agree to our Return and Refund Policy. We’re here to ensure your satisfaction, and we’ll work with you to resolve any issues quickly and efficiently.

Terms and Conditions

Return and Refund Policy

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